Shipping policy

SHIPPING & DELIVERY

Orders placed before 11:00 am PST will generally ship on the same day or following business day*. Orders placed after 11:00 am PST will generally ship on the following day with the exception of orders placed on a Friday or holiday. Those orders will ship out on the next business day (usually Monday). You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. We are unable to ship to a P.O. Box or APO/FPO addresses and international addresses.

Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days.

The following methods of shipping are:
Free Economy Shipping on Orders $150+
Standard Ground - $9.95
Expedited - $19.95
Express - $29.95

REFUSALS

Shipped items that are refused by the customer or cannot be delivered by the carrier will be returned to Fifteen Twenty and the customer will be credited for the product cost and tax, less shipping and handling. You will be required to place a new order and will be responsible for any associated shipping charges.

CANCELLATIONS

In stock orders: Orders are authorized and processed real-time therefore canceling an in-stock order is very difficult. If you need to cancel, please contact customer service or call 310.763.0100 as soon as possible after the order has been placed. If the order has been processed, you will need to follow the Returns process to return the product for credit.

Out of stock/back orders: If you need to cancel an item/order that is out of stock or on back order, please contact customer service or call 310.763.0100. Once your item/order has been cancelled, you will be notified via email via a cancellation confirmation. If for any reason your order is unable to be cancelled and has been shipped, you will need to follow the Returns process to return the product for credit.